Achieving Zero Defect

A FMCG company aimed to achieve zero defect product quality. The client's quality improvement team worked closely with our consultants to revise the existing manufacturing process and devise improvement actions.

Result: In a few months, critical defects dropped below 3 ppm (parts per million) and were virtually eliminated. The increase in quality level resulted in decreased customer complaints and product returns, which translated into positive impact on the bottom line.