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Client: The Chinese Manufacturers' Association of Hong Kong

Dear Dicky,

On behalf of the Association, I write to extend our heartfelt gratitude to you for speaking at the captioned workshop (Process Improvement and Cost Reduction) on 15 September 2009.

Your speech was most informative and enlightening. The participants have no doubt benefited immensely from your words of wisdom and have gained valuable insights into business process improvement and optimization.

Paul S W Leung
Chief Executive Officer