Mr Dicky Chou

Personal Particulars Founder of High Impact Management Consulting Limited B.Sc and MBA President, Institute of Industrial Engineers (Hong Kong), 2007-08 Honorary Director, Institute of Industrial Engineers (Hong Kong), 2007-2012 Former Honorable Advisor of Caritas Family Crisis Support Centre Trained by the American Society for Quality on the application of the Malcolm Baldrige National Quality Award (MBQA) criteria to assess and improve organization performance. (Remark: MBQA is the US national award for management excellence. The set of criteria is now the de facto standard in assessing management excellence.) Co-author of the book《變革現生機》, 2000, published by Ming Pao Publications Ltd. Co-author of the process improvement self-learning kit with video cases《流程改善自學教材套》, 2001, published by The Hong Kong Council of Social Service

Dicky has solid background in assisting NGOs, government offices and business organizations in strategic planning, process reengineering, process improvement, Baldrige assessment, management development and change facilitators development. He is a veteran consultant in driving organization transformation, through nurturing internal change agents, mass communication and cultural change programs.

Dicky is a pioneer in introducing the world acclaimed Malcolm Baldrige Model of Performance Excellence to local business entities, government offices and human service sector to assess and enhance their management systems since 1997. He is also a specialist and advocate in putting Outcome Measurement into practice for local non-profit organizations.

Being visionary and global minded, Dicky is able to facilitate clients to formulate their vision and strategic plans, and help them realize desired goals.

Dicky can refine knowledge and methodologies to fit local situations, thus benefiting clients with smoother implementation and better results.

On the training side, Dicky is a systematic and lively trainer. With his direct and humourous style, he can facilitate participants to learn and absorb ideas structurally. Blended with interaction, games, and real cases, his training sessions are informative yet enjoyable.

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