you want to dramatically enhance your operation? Speed
up service delivery? Increase accuracy? Enhance customer
satisfaction? Lower cost levels?
the increasing demand from customers and pressure from
competition, corporations in every sector are faced with
the challenges of enhancing their performance at lightning
speed. To achieve this, a corporation needs to have the
long term direction set (vision and strategies), the fuel
for movement filled (people and the culture), and the
engine for movement well-tuned. This engine is the set
of processes within the corporation.
Processes represent the ways a corporation works. They
represent how people, units, and other resources are organized
to achieve the required results. Process-centred service
and productivity enhancement is an effective way to design
or improve the engine that powers a corporation, to enhance
inter-departmental cooperation, and most importantly,
dramatically improve business performance.
Our consultants have been facilitating organizations to
achieve remarkable and sustainable improvements. We have:
By employing our fast-track process-centred improvement
methodology íV the CRACK process íV our clients have achieved
low investment, high impact improvements in a rapid and
- Dramatically sped
up the order-to-delivery time of a high-tech multinational
company by more than 60%;
- Enormously improved
the capability of a manufacturing process to nearly
- Greatly enhanced
the service level of an installation service by a
factor of 10; and
- Significantly lowered
the logistics cost of a manufacturing operation by
more than 50%.
The CRACK process leverages on the knowledge and talents
of your designated project team. Facilitated by our consultants
and guided by this practical and systematic process, your
team can create dramatic improvement with the lowest possible
resource requirements in a brief time frame.
Moreover, with our experience in a wide spectrum of industries
íV from retail operations, restaurants, manufacturing,
to government and human services íV our consultants can
bring a wealth of knowledge and insights across industries
to help you breakthrough your current performance barriers.
By engaging us and employing the CRACK process, your organization
can also enjoy such dramatic improvements in a matter